FAQ’S

How do I get to HydroDash?
Please see location tab for details.

Conveniently located at Palawan Beach, Sentosa, HydroDash is within easy walking distance from Beach Station car park and public transportation.

What age can go on HydroDash?
HydroDash is suitable for a wide variety of ages from as young as 5 years. Good flexibility and fitness is recommended.

Ages 5 to 6 are welcome to use the park but MUST be accompanied by their parent or guardian. There is a section of the park (Zone 1) exclusively designed for their use. The parent or guardian is responsible for the safety of their children and must ensure their children are under the supervision of an adult at all times.

Children under 5 years old or below 1.0 metre are not permitted on HydroDash.

Is there age/height restriction?
Participants will only be permitted on the course if they are able to correctly wear the provided buoyancy aid and meet the following height requirement:

  • Zone 1: 5 to 6 years old, at least 1.0 metre or taller and supervised by accompanied adult
  • Zone 2 – 4: 7 years old & above at least 1.1 metre or taller

Do I need to sign a Rider Agreement?
No, as all participants must have read our safety rules and agree to them before being allowed onto HydroDash.
These are available on site at the ticket booth and on our website.

Do I need to book, or can I just come along?
To secure your slots, we encourage our guests to purchase tickets on our website in advance. Advanced reservations are recommended as availability is limited per session.

Participants should arrive ahead of time for their session to fully utilise the session access. All participants need to be on the beach dressed and ready upon the session start time. Full safety briefing will be conducted at the top of the hour. All participants must attend the full safety briefing before entering HydroDash. Should you arrive when a safety briefing has commenced, please wait for our staff to complete the session and you will be briefed separately.

What types of payment do you accept?
We accept all major credit / debit cards (VISA, MasterCard, China Union Pay, JCB) or Cash.

What should I wear?
Proper swimming attire (such as swimsuits, rash vests, broad shorts) is required. All swimming attire should be free of zippers, rivets, buttons or other hard objects. No jeans or traditional attire are allowed. Please remove watch, jewelry or other sharp objects before entering the park.

Do I need to wear a buoyancy aid?
Yes, a buoyancy aid will be fitted by our staff and will need to be worn at all times.

Are there toilets and/or changing rooms/shower facilities near HydroDash?
The nearest amenities are a short 2 minutes walk from the ticket booth.

Is there anywhere to store valuables?
You are responsible for your own possessions, and we would strongly recommend that you use the locker facility at the restroom 2 minutes walk from the ticket booth.

What if it rains during my session?
You can still take part in the rain, as you are getting wet anyway! HydroDash is just as much fun in the rain!

In the event of lightning warning, play will be temporary suspended. Once lightning warning is lifted, participants can resume the session and we will extend the session end time to ensure you get your purchased hour(s) of play! Alternatively, you may consider purchasing the ticket when you arrive onto Sentosa.

What is Inclement Weather Insurance?
Our Inclement Weather Insurance allows you to get a refund or flexibility to reschedule your visit to HydroDash to any other date in case of inclement weather. No refund or change in date will be provided if Inclement Weather Insurance is not purchased during the time of order.

Email us with your confirmation order number along with your preferred visit date and session time. We will update your booking and send an updated confirmation order.

What if I arrive with less people, after I have paid?
Once you book and pay for a certain number of places on HydroDash, your places are allocated to you and therefore cannot be refunded if you arrive with less. It is advisable that you ensure that you know exactly what numbers you have before booking and paying for your slot.

What if I am late?
If you are running late, it is unlikely that we will be able to extend your session, so please allow plenty of time for your journey! We recommend that you arrive AT LEAST 30 minutes prior to your session so that you have plenty of time to get kitted out for your awesome session! You will need time to change, be fitted with a buoyancy aid and attend the compulsory SAFETY BRIEFING prior to your session. So please don’t arrive late, as there are no refunds, and we would hate to see you upset!

What about spectators?
Spectators are welcome to watch from the shore.

Can I buy food and drinks?
We have beverages and light snacks available on site. Alternatively, there are several dining options such as Good Old Days, LiHo Tea, Mary Brown, Old Chang Kee, The Coffee Bean & Tea Leaf, etc. within easy reach at Beach Station.

Can we bring our own food and drinks?
Yes, you are free to bring your own food and beverage and enjoy Palawan Beach. We would appreciate if everyone could help keep the Palawan Beach area clean for the enjoyment of all beachgoers.

Can we bring our own alcohol?
No alcohol consumption may take place before or while participating on HydroDash. We reserve the right to refuse entry if a person is drunk and/or disorderly.

Is the water safe to swim in?
The water quality at Sentosa is monitored and checked regularly by the National Environment Agency.

Can I bring my camera or selfie stick or Go-Pro while on HydroDash?
Whilst we would love for you to capture images of your fun, unfortunately, we are not able to allow items onto HydroDash which may damage the equipment.

Who is not allowed on HydroDash?
Do not enter and participate in the Course if you are unable to swim or have any medical conditions that prevent you from physically demanding activities, or if you have not been physically active for some time. Pregnant women are strictly prohibited from entering the Course for their own safety.

Pre-existing injuries may pose risk aggravation. We cannot be held responsible for any aggravation of existing injury. Please ensure to read the Rider Agreement.